Organization
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How do you currently handle administrative tasks in your practice? 15k56
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Full-time in-house administrative staff
Part-time in-house staff supplemented by overtime
Practice owner/clinical staff handling admin tasks
Mix of staff with frequent turnover issues
Outsourced to a service (not VA-specific)
What percentage of your (or your clinical staff's) time is spent on administrative tasks?
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Less than 10% (well-managed)tion 1
10-20% (manageable but noticeable)
20-35% (significant impact on patient care)
35-50% (major efficiency problem)
More than 50% (critical situation)
What do you currently spend monthly on administrative support (including salaries, benefits, overhead)?
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Less than $3,000
$3,000−$5,000
$5 , 000 − $8,000
$8,000−12,000
More than $12,000
How often do you experience administrative problems that impact patient care or revenue?
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Rarely (less than once per month)
Occasionally (2-3 times per month)
Regularly (weekly issues)
Frequently (multiple times per week)
Constantly (daily problems)
Which administrative tasks cause the most problems in your practice?" (Select all that apply)
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Patient scheduling and coordination
Insurance verification and authorization
Medical billing and collections
Phone reception and patient communication
Data entry and record management
Compliance documentation and reporting
How stable is your current administrative staffing?
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Very stable (same staff for 2+ years)
Mostly stable (occasional turnover)
Somewhat unstable (turnover every 12-18 months)
Unstable (frequent turnover, constant training)
Crisis mode (currently understaffed or seeking replacements)
How does administrative capacity affect your practice growth?
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Admin capacity supports growth plans
Admin capacity adequate for current needs
Admin capacity limits some growth opportunities
Admin capacity significantly restricts growth
Admin problems prevent any growth consideration
How well do your administrative staff handle your practice management technology?
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Expert level - they optimize our systems
Proficient - they handle routine tasks well
Basic - they manage but need frequent help
Struggling - constant training and support needed
Inadequate - technology problems are frequent